Technical Account Manager

Remote

Contracted

Mid Level

We are a dynamic, fully remote technology company based in the United States with a talented team of 40+ professionals worldwide. Specializing in proxy and web scraping solutions, we’ve been empowering our customers for more than nine years to bring their ideas to life.

Who Are We Looking For?

We are seeking a Technical Account Manager L1 to join our Customer Success team and help deliver exceptional technical support to our clients. The TAM will serve as the first point of contact for resolving customer technical issues, ensuring smooth onboarding, and providing expert guidance on our proxy and scraping solutions. This role requires a versatile, quick learner with prior experience in SaaS startups and, ideally, familiarity with scraping and IP technologies.

There is no better person to explain the role than our CEO; please click and listen 🤗

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*If the video link is not there, please check the career page on our website - rayobyte. com

What will be your primary responsibilities?

Act as the primary technical contact for clients, handling queries via email, chat, and tickets.
Address and resolve technical issues involving proxies and scraping, escalating complex cases to specialized teams for swift resolution.

Guide clients through onboarding while creating and delivering training materials to enhance their understanding and use of our products.

Collaborate with the sales and product teams to identify upsell opportunities based on customer feedback.

Support clients with proxy integration and related technologies like IP rotation and scraping workflows.

Contribute to improving internal support processes and tools to enhance the overall customer experience.
Maintain detailed records of support cases and solutions in the company knowledge base.

What should the ideal candidate have for the role?

Minimum 3+ years of experience in a technical support or similar role. Preferably in a startup environment.
Technical Knowledge: Familiarity with scraping, IP technologies, proxies, and basic networking concepts.
Skills: Strong troubleshooting, problem-solving, and communication skills.
Tools: Experience with ticketing, task management, and billing systems (Freshdesk, Rebilly, WHMCS, Paddle, Asana) is a plus, as is knowledge of scripting or basic programming.
Soft Skills: Adaptable, Quick learner, customer-focused, and able to explain complex technical concepts to non-technical clients. Prior remote work experience is a plus.
English Level - C1 Fluency required

What can you expect from us?

Long-term and full-time remote contractor position
Collaboration with a company with nine years of consistent growth and financial stability
Highly talented and experienced global team from all around the world
Benefit package

What are the recruitment steps?

Application - Please fill out the Questionnaire and attach your CV in English
First Interview - Meet our CS team
Second interview - Meet our CS Director
Offer - Welcome to the team!

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Technical Account Manager

What should the ideal candidate have for the role?

Minimum 3+ years of experience in a technical support or similar role. Preferably in a startup environment.

Apply for this position