Senior Technical Account Manager

Remote

Contracted

Manager/Supervisor

We are an innovative, fully remote technology company based in the United States. Our dedicated team of over 40 professionals from around the world excels in providing proxy and web scraping solutions. For more than nine years, we have successfully collaborated with our customers, helping them bring their ideas to life and achieve their goals.

Who Are We Looking For?

We are seeking a Senior Technical Account Manager to join our Customer Success team. Your role would involve managing and mentoring our internal customer success teams while assisting the Customer Success Director in driving department-level goals and objectives. In addition to that, you will also be connecting with and managing some of our largest established customers.
In this role, you will drive sales efforts by nurturing leads, maintaining a sales pipeline, and selling our innovative proxy and scraping solutions to new and existing customers. You will provide in-depth technical information, diagnose and resolve issues, and ensure exceptional customer support.

This position will lead our sales team efforts and contribute to the future of our Sales and Customer Success team. If you are a self-confident individual passionate about combining sales expertise with technical know-how, we’d love to hear from you!

Our CEO will share more details about the role; please click and listen 🤗

Click the video

*If the video link is not there, please check the career page on our website - Rayobyte. com

What will be your primary responsibilities?

Primary point of contact for some of our top enterprise-level customers.
Selling the organization's products and services directly to new and existing customers, providing in-depth technical information about the company's products and services.
Nurturing sales leads and maintaining the sales pipeline.
Mentoring the sales and customer success team and leading sales-related efforts.
Provide feedback for team members to help assist in their growth
Assist director with the implementation of department-level goals and objectives
Diagnosing and resolving technical issues to ensure smooth and efficient support for clients.
Providing expert guidance on proxy and scraping solutions, helping clients overcome technical challenges.
You will manage a portfolio of our top enterprise-level customers and be responsible for their contracts and business renewals.
Analyzing customer challenges independently and developing innovative, practical solutions to meet their needs.
Collaborating with the technical team by reporting customer issues, fostering improvements, and contributing to product development.
Implement process improvements to enhance efficiency and streamline sales workflows.
You will be responsible for reporting on our top customers and understanding the general health of our customer base.

What qualifications should the ideal candidate have for this role?

English Level - C1 Fluency required
Minimum 3+ years of experience in a similar role. Preferably in a startup environment, in Saas company.
Experience in managing a team.
Proficient in communicating complex technical concepts in a clear, concise, and customer-friendly manner.
Capable of representing the company and speaking in detail as a product expert via phone or email with prospects.
Understanding of proxy technologies (e.g., IP rotation, residential vs. datacenter proxies) or web scraping workflows, including handling anti-bot measures and optimizing data extraction processes.
Skilled in writing, composing, and successfully conveying complex concepts, technical information, and deep product knowledge.
Adept at multitasking effectively while maintaining high work quality, ensuring that customer correspondence and other data records remain organized and accurate.
Experienced in testing different scenarios and working with a diverse set of tools and systems (CRM, billing systems, support tools)

What can you expect from us?

Long-term and full-time remote contractor position
Collaboration with a company with nine years of consistent growth and financial stability
Highly talented and experienced global team from all around the world
Benefit package

What are the recruitment steps?

Application - Please fill out the Questionnaire and attach your CV in English
First Interview - Meet our CS Director
Second interview - Meet our Leadership Team
Offer - Welcome to the team!

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

LinkedIn Profile URL:

Where are you located? Please share your country.*

What are your hourly salary expectations in USD gross/B2B? Bear in mind that this is a full-time hourly role that usually requires 40 hours per week.*

Please let us know your availability and proposed start date.*

What is your English level?*

How many years of work experience do you have working in the SaaS or tech start-up environment?*

Can you share your experience working with proxies and web scraping technologies? Please include specific tools, workflows, or challenges you've managed in these areas.*

Have you served as a product expert during the sales process, guiding potential customers from initial interest to successful conversion?*

Do you have experience onboarding customers to a technical product and adapting explanations for different technical skill levels?*

Could you provide an example of how you have implemented or improved processes to enhance team efficiency and optimize workflows?*

How many people have you directly managed, and what was your role in supporting their growth and success?*

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Senior Technical Account Manager

Apply for this position