Senior Technical Account Manager
What is Rayobyte/Sprious?
We are a US-tech, fully remote scale-up that provides customers with various ethical proxy and scraping solutions. We’re committed to delivering high-performance, scalable tools that allow businesses to bring their ideas to life by efficiently and responsibly managing data collection.
Who Are We Looking For?
We are seeking a Senior Technical Account Manager to join our Customer Success team. Your role would involve managing and mentoring our internal customer success teams while also assisting the Customer Success Director in driving department-level goals and objectives. In addition to that, you will also be connecting with and managing some of our largest established customers. This position will lead our team efforts and contribute to the future of our Sales and Customer Success team. We are seeking a leader who can mentor our team.
If you are a self-confident individual who is passionate about combining managerial expertise with technical know-how, we’d love to hear from you!
Our CEO will share more details about the role; please click and listen 🤗
*If the video link is not there, please check the career page on our website - Rayobyte. com
What will be your primary responsibilities?
- Primary point of contact for some of our top enterprise-level customers.
- Selling the organization's products and services directly to new and existing customers, providing in-depth technical information about the company's products and services.
- Mentoring the customer success team and providing feedback for team members to help assist in their growth
- Assisting the director with the implementation of department-level goals and objectives
- Diagnosing and resolving technical issues to ensure smooth and efficient support for clients.
- Providing expert guidance on proxy and scraping solutions, helping clients overcome technical challenges.
- You will manage a portfolio of our top enterprise-level customers and be responsible for their contracts and business renewals.
- Analyzing customer challenges independently and developing innovative, practical solutions to meet their needs.
- Collaborating with the technical team by reporting customer issues, fostering improvements, and contributing to product development.
- Implement process improvements to enhance efficiency and streamline sales workflows.
- You will be responsible for reporting on our top customers and understanding the general health of our customer base.
What qualifications should the ideal candidate have for this role?
- English Level - C1 Fluency required
- Minimum 3+ years of experience in a similar role. Preferably in a startup environment, in a Saas company.
- Experience in managing a team.
- Proficient in communicating complex technical concepts in a clear, concise, and customer-friendly manner.
- Capable of representing the company and speaking in detail as a product expert via phone or email with prospects.
- Understanding of proxy technologies (e.g., IP rotation, residential vs. datacenter proxies) or web scraping workflows, including and optimizing data extraction processes.
- Skilled in writing, composing, and successfully conveying complex concepts, technical information, and deep product knowledge.
- Ability to multitask effectively while maintaining high work quality, ensuring that customer correspondence and other data records remain organized and accurate.
- Experienced in testing different scenarios and working with a diverse set of tools and systems (CRM, billing systems, support tools)
What can you expect from us?
- Long-term and full-time remote contractor position
- Collaboration with a company with nine years of consistent growth and financial stability
- Highly talented and experienced global team from all around the world
- Benefit package
What are the recruitment steps?
- Application - Please fill out the Questionnaire and attach your CV in English
- Initial Interview - Meet our HR Team
- Second interview - Meet our CS Director
- Third Interview - Meet our Leadership Team
- Offer - Welcome to the team!